Frequently Asked Questions
Frequently Asked Questions
Q: Are Natural Hair Really Rocks by MoeMo™ products safe in heat or hot climates?”
A: Yes! Our products are handcrafted with high-quality, natural ingredients that hold up beautifully — even in tropical heat and humidity.
I personally tested them here in Trinidad, leaving them out with no air conditioning, and they stayed in perfect condition — no fading, no spoilage, no change in texture.
You can trust that your products are designed to nourish your hair and stay stable in real-life conditions, from the islands to the city.”
Q: Are your products all-natural?
A: Yes! Every product under Natural Hair Really Rocks by MoeMo™ is made with all-natural, vegan-friendly ingredients — free of sulfates, parabens, silicones, and harsh chemicals. Safe for the entire family!
Q: Are your products safe for children?
A: Absolutely. Our formulas are gentle, toxin-free, and made for families. Whether it’s tiny curls or growing teens, our products are crafted with love and care for all ages.
Q: What hair types work best with your products?
A: Our products are designed for all natural hair textures — from 3A to 4C curls, coils, and everything in between. Whether you’re rocking a loose curl, tight coil, or protective style, Natural Hair Really Rocks by MoeMo™ is here to nourish your crown!
Q: How long do the products last once opened?
A: Because we use natural ingredients, we recommend using your products within 6–9 months of opening for best results. Store them in a cool, dry place to keep them fresh!
Q: Can I use your products if I live in a humid or hot climate?
A: Yes! Our products are tropical tested. I even left them out in the Trinidad heat without A/C — and they stayed fresh and effective. They’re built to nourish and protect your hair in real-world conditions.
Q: Are the products safe for kids?
A: Yes! All products under Natural Hair Really Rocks by MoeMo™ are kid-safe, toxin-free, and made with gentle, natural ingredients.
Q: Are your products vegan?
A: Absolutely — everything is 100% vegan-friendly and cruelty-free.
Q: How long will my order take to ship?
A: Orders ship in 1–2 business days from Florida or Trinidad, depending on your location. U.S. orders arrive in 3–5 business days.
Q: Do you ship internationally?
A: We currently ship to the U.S. and Trinidad & Tobago. More countries coming soon! (Inbox for TNT Local Pick-up)
Q: Can I return or exchange my product?
A: Due to the nature of our handmade hair care products, all sales are final. If your item arrives damaged or incorrect, contact us within 3 days and we’ll make it right!
Q: How can I contact MoeMo™?
A: Email support@nhrrbymoemo.com
or
message us on Instagram @nhrrbymoemos